Refunds are handled with a practical onboarding-first approach.
We want customers to begin with a working billing setup. Refund requests are reviewed fairly based on activation status, support history, and completed service work.
Refund window
New customers may request a refund within seven days of paid activation if the agreed setup requirement is not met and support cannot resolve the issue.
Non-refundable work
Completed setup services, custom configuration, data entry, domain charges, hosting charges, payment gateway charges, and completed billing periods are not refundable.
Request details
Send the registered business name, payment reference, reason for request, and support ticket details to servicetrexplus@gmail.com.
Processing
Approved refunds are processed to the original payment method according to the payment provider's settlement timeline.
We review the account setup and support attempts before approval.
Our team checks whether the workspace was activated, whether support was contacted, whether the reported issue can be resolved, and whether any custom or completed service work has already been delivered.
- Include payment reference and registered email.
- Explain the issue clearly with screenshots when possible.
- Allow support to attempt a resolution first.
- Refund approval is confirmed through official support contact.